At Nourish & Thrive, we want every customer to have a positive experience. If something has gone wrong, we’re here to help and will do our best to resolve your concern quickly, fairly, and professionally.

We also welcome feedback that helps us improve our products and customer experience.

How to Make a Complaint and provide feedback

Please contact us by email with the following information where possible:

• Your full name
• Your order number (if applicable)
• Details of your complaint or concern
• Photos or supporting information, where helpful

Email: hello@nourishandthrive.uk

What Happens Next

Step 1- Acknowledgement

We aim to acknowledge your complaint within 2 working days.

Step 2 - Review

We will investigate the issue carefully and may contact you for additional information if needed.

Step 3 - Resolution

We aim to provide a response and proposed resolution within 10 working days wherever possible.

Depending on the nature of the issue, this may include:

• A replacement product
• A refund
• A partial refund
• Store credit (where agreed)
• Another appropriate resolution

Our Promise

• We take all feedback and complaints seriously and always aim to be fair, respectful, helpful, and transparent in how we handle concerns.
• We value honest feedback and will use it to continually improve our products and service.

Your Consumer Rights

Nothing in this process affects your statutory consumer rights under UK consumer protection law.